How to Be Successful at an Answering Service Job

There are hundreds of answering services in Los Angeles, and it is a great job with great pay when you are successful. If you want to excel with an answering service, here are a few tips to make the most of your job.

Be Personable

You don’t want to sound like a computer. When you talk to people, you want them to feel like they are talking to a person on the other end of the phone. Try to humanize yourself as much as possible, and people will feel the urge to be kinder, even if they aren’t interested in the product or service. To sound natural, try to find something that you have in common with the person on the phone. Do you have similar interests or needs? Don’t be afraid to let the people know a little bit about you. It will help them to open up and trust you.  

Be Knowledgeable

To really sell a product, you have to be knowledgeable about what you are selling. If you can, look at the product you are selling. Try to imagine its use in your own life. Don’t be afraid to ask questions about the product so that you can answer questions when needed. If you find that there is a question you don’t know the answer to, you should always find the correct answer. Never attempt to make something up. A good rule of thumb is to write down any questions that you have so that they can be used for future reference in other calls. 

Read Before You Speak

Before you ever get on the phone, you should make sure that you know how to pronounce every word on the script or product information. When you mispronounce a word, it makes it sound like you don’t know what you are talking about. People will automatically distrust the information that you give because you didn’t know how to say the right words. Before you talk on the phone, you should be able to read through your entire script without an error. Working at one of the many answering services in Los Angeles can be a great way to make a living. Following simple guidelines like reading the script correctly, getting knowledge of the product, and being personable will help you excel in the field.